Privacy Policy

This Privacy Policy applies to information collected by FlowSimple through our public website, product demo flows, marketing communications, customer onboarding, and the FlowSimple software platform.

If you use FlowSimple through an employer or business account, that organization may control some of the data submitted to the product. In those cases, we process that information on behalf of the account owner.

We may collect the following categories of information:

• Account information such as name, company name, email address, phone number, password, and billing contacts.
• Customer relationship and workflow data you upload or enter into FlowSimple, such as leads, job notes, pricing, tasks, and schedules.
• Usage information such as page views, clicks, browser type, device information, referring URLs, and timestamps.
• Transaction and subscription records, including plan details, invoices, and payment status.
• Communications with us, including support requests, sales inquiries, and feedback submissions.

We use collected information to:

• Provide, secure, maintain, and improve the FlowSimple service.
• Create and manage accounts, subscriptions, and user access permissions.
• Process payments, send receipts, and manage billing operations.
• Respond to support requests, communicate product updates, and provide customer service.
• Measure product performance, analyze usage trends, and develop new features.
• Detect, investigate, and prevent fraud, abuse, unauthorized access, and other security issues.
• Comply with legal obligations and enforce our agreements.

Where applicable, we process personal information based on one or more of the following legal grounds: performance of a contract, legitimate interests, consent, and compliance with legal obligations.

Our legitimate interests may include operating and improving the service, protecting our platform, responding to customers, and marketing our services in a proportionate and lawful way.

We may use cookies, local storage, analytics tags, and similar technologies to keep you signed in, remember preferences, understand product usage, and improve site performance.

You can usually control cookies through your browser settings. Disabling certain cookies may affect site functionality or your ability to remain signed in.

We do not sell personal information. We may share information in the following situations:

• With service providers that help us operate the product, such as hosting, analytics, customer support, or payment processors.
• With the account owner or administrators that manage a business workspace.
• In connection with a merger, acquisition, financing, restructuring, or sale of assets.
• When required by law, subpoena, court order, or other valid legal process.
• To protect the rights, safety, property, or security of FlowSimple, our users, or the public.

We retain personal information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, enforce our agreements, and maintain legitimate business records.

Retention periods may vary depending on the type of data, the customer relationship, operational needs, and legal requirements.

We use administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, and disclosure.

No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

Your information may be processed or stored in countries other than the one in which you live. Where required, we take steps intended to provide appropriate safeguards for cross-border transfers.

Depending on your location, you may have rights to:

• Access, correct, or delete certain personal information.
• Object to or restrict certain processing activities.
• Request portability of certain information.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications by using unsubscribe links or contacting us directly.

To exercise privacy rights, contact us using the information below. We may request verification before fulfilling certain requests.

FlowSimple is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us.

Our site and product may link to third-party websites or integrate with third-party tools. We are not responsible for the privacy practices or content of those third parties.

We may update this Privacy Policy from time to time. When we do, we will update the effective date above and, where appropriate, provide additional notice.

If you have questions about this Privacy Policy or our data practices, contact us atprivacy@flowsimple.com.