Refund and Cancellation Policy

This Refund and Cancellation Policy applies to FlowSimple subscriptions purchased directly through Stripe. It forms part of the FlowSimple Terms of Service. FlowSimple is a business-to-business software service currently available only to United States businesses. Prices, credits, and refunds are in US dollars.

FlowSimple offers one monthly product:

• $20.00 USD per month for the workspace Owner account and required first seat.
• $10.00 USD per month for each additional purchased seat used by a Manager, Crew member, or reserved pending invitation.

Every subscribed workspace receives the same feature set. Taxes may be added at Checkout. The amount Stripe presents before confirmation is the authorized initial charge, subject to later seat adjustments, prorations, taxes, and monthly renewal.

Eligible new workspaces receive a 30-day full-feature trial without a payment card. The trial starts when the workspace is created, whether or not the Service is used every day. Because no subscription fee is charged for the cardless trial, there is no trial payment to refund. A workspace may become read-only when the trial ends unless the Owner starts a paid subscription.

A paid subscription renews automatically each month until canceled. The payment method on file may be charged for the recurring subscription, purchased seats, applicable prorations, and taxes. The billing date and upcoming invoice are shown in FlowSimple Billing or the Stripe Customer Portal.

The Subscriber is responsible for canceling before renewal if it does not want the next monthly charge. A failed or expired payment method does not itself cancel the subscription or eliminate amounts already due.

The workspace Owner may cancel by:

• Opening Settings in FlowSimple.
• Selecting Billing and then Manage billing.
• Using the Stripe Customer Portal to select Cancel subscription and confirm the cancellation.

If the Owner cannot access the account or portal, email billing@flowsimple.co from the Owner or billing address and include the workspace name and enough information to verify authority. Do not send complete card details, passwords, or authentication codes.

A cancellation is complete when Stripe displays confirmation or FlowSimple confirms it in writing. Deleting a shortcut, uninstalling the PWA, stopping use, removing members, or allowing a payment method to expire does not cancel.

Unless different terms are shown during cancellation:

• Cancellation takes effect at the end of the current paid monthly billing period.
• The Subscriber keeps paid access through that date.
• No further monthly renewal is charged after cancellation takes effect.
• The workspace may become read-only after the paid period ends.
• Cancellation does not delete workspace data or automatically issue a refund.

Owners should export needed data before access changes. Workspace deletion is a separate request that may be sent to support@flowsimple.co.

A purchased-seat increase takes effect after Stripe confirms it and may create a prorated charge for the remainder of the billing period. The higher recurring quantity then applies at renewal. Capacity is not available until the billing update succeeds.

A decrease takes effect at the next monthly renewal, cannot be set below active members plus pending invitations, and does not create a retroactive credit or partial-period refund. Removing or deactivating a user does not automatically reduce purchased seats; the Owner must make that billing change separately.

Except as expressly stated below or required by law, subscription fees, renewal charges, seat charges, prorated seat increases, and taxes are non-refundable and non-creditable once charged. FlowSimple does not ordinarily provide refunds or credits for:

• Partial billing periods, unused time, or failure to use the Service.
• Failure to cancel before renewal.
• Removing users without reducing purchased seats.
• A seat decrease scheduled for the next renewal.
• Suspension or termination caused by a violation of the Terms.
• Dissatisfaction with third-party services outside FlowSimple's control.
• Differences between expected and actual business results.

This rule does not limit any non-waivable right or remedy under applicable law.

After reasonable verification, FlowSimple will refund or correct:

• A duplicate charge caused by a billing or processing error.
• A charge that materially differs from the amount authorized or properly calculated under the published price and seat quantity.
• A charge made after cancellation had already taken effect.
• An unauthorized charge when the requester establishes that neither the Subscriber nor an authorized user initiated or permitted it, subject to fraud review.
• Any charge that applicable law requires us to refund.

We may instead correct an invoice or issue an account credit when the Subscriber agrees and applicable law permits.

If a material FlowSimple failure prevented meaningful use for a substantial part of a paid period, the Owner may contact us within 14 calendar days after the affected period or charge. Depending on the circumstances, we may provide a prorated credit, extend service, or issue a refund. This remedy is discretionary unless required by law or a separate written agreement.

Refunds are not available for failures caused by the Subscriber or its users, internet or device problems, unsupported configurations, misuse, force-majeure events, or third-party services outside our reasonable control.

Email billing@flowsimple.co within 14 calendar days after the disputed charge, or promptly after discovering an unauthorized charge. Include:

• The workspace and Owner name.
• The account email address.
• The Stripe invoice number, or the charge date and amount.
• A concise explanation and relevant supporting evidence.

Never send complete card numbers, security codes, passwords, or authentication codes. We may reasonably verify identity, workspace authority, payment authorization, and the circumstances. A request does not pause renewal; cancel separately if another renewal is not desired. We aim to acknowledge requests within five business days, though complex or provider-dependent cases may take longer.

Approved refunds are submitted through Stripe to the original payment method when practicable. FlowSimple cannot direct a refund to a different card, bank account, person, or workspace. Payment networks and financial institutions control posting time, commonly 5 to 10 business days but sometimes longer, and may display the refund as a reversal, adjustment, or separate credit.

Refunding a charge does not necessarily cancel the subscription, and cancellation does not approve a refund. Taxes are refunded only to the extent included in the approval and permitted by law. FlowSimple is not responsible for bank fees, foreign-exchange differences, overdraft fees, or other third-party charges.

Contact billing@flowsimple.co first when possible so we can investigate and correct a billing issue. Nothing in this Policy prevents a cardholder from exercising a lawful right to dispute a charge with its financial institution.

If a dispute is filed, FlowSimple may provide Stripe and the relevant institution with subscription, authorization, account, usage, cancellation, communication, and billing records reasonably needed to respond. We may place the workspace in read-only status while an unpaid or disputed balance remains unresolved, subject to law. Good-faith disputes do not result in retaliation; fraudulent or abusive disputes may result in suspension or termination.

We may update this Policy for future billing periods to reflect changes in the Service, pricing, law, or payment practices. We will post the current version at flowsimple.co/refund-policy and update its date. A change will not retroactively remove a refund right that applied when a charge was made. Material changes affecting automatic renewal will receive notice where required.

Billing, cancellation, and refund requests: billing@flowsimple.co
General support: support@flowsimple.co