Terms of Service

By creating an account, accepting an invitation, purchasing a subscription, submitting a decision through a public estimate, or otherwise using the Service, you agree to these Terms and our Privacy Policy. If you act for a company or organization, you represent that you have authority to bind it, and “you” includes that organization.

The Service is offered only for business and professional use. You must be at least 18, have legal capacity to contract, use the Service for a legitimate business purpose, and be located in the United States using it for US operations and customers. The Service is not currently offered in other countries.

FlowSimple provides tools for customer and lead management, estimates, public estimate decisions, scheduling, jobs, routes, recurring service plans, team assignments, tasks, photos, price books, recorded payment status, reporting, exports, notifications, and related field-service workflows.

FlowSimple is an administrative tool. Unless expressly agreed in writing, it is not a contractor, employer, dispatcher, accountant, tax adviser, attorney, insurer, escrow service, collection agency, or party to an agreement between a Subscriber and its customer. Recording payment does not mean FlowSimple processed, received, verified, or guaranteed that payment.

You must provide accurate registration and billing information, keep it current, and maintain an individual account rather than sharing credentials. Workspace roles include Owner, Manager, and Crew. The Owner controls subscription, purchased seats, workspace security, roles, export, and administrative functions; other roles have the permissions shown in the Service.

• Select authorized users, assign appropriate roles, and promptly remove or deactivate people who should no longer have access.
• Protect passwords, backup codes, authentication devices, public links, and other credentials.
• Take responsibility for activity under your accounts except to the extent caused by FlowSimple's breach.
• Notify security@flowsimple.co promptly if you suspect unauthorized access or compromised credentials.

We may require password reset, multi-factor authentication, session revocation, or other reasonable protective measures when needed to secure the Service.

Subscribers may create tokenized links that let customers review and respond to estimates without an account. The Subscriber is solely responsible for the recipient, estimate accuracy, prices, taxes, discounts, scope, schedules, warranties, licenses, disclosures, customer terms, and any consent required for electronic records and communications.

A public estimate link is an access credential. Anyone holding a valid link may be able to view it, so Subscribers and recipients must not forward it to unauthorized people. A typed name, consent checkbox, or uploaded signature records an action; FlowSimple does not independently authenticate the actor’s legal identity or guarantee enforceability. Subscriber-configured estimate terms govern only the Subscriber-customer relationship and are not reviewed or enforced by FlowSimple.

“Subscriber Data” means information, files, photos, signatures, records, and other content submitted by or for a Subscriber, excluding FlowSimple technology and de-identified data. As between the parties, the Subscriber retains its rights in Subscriber Data.

The Subscriber grants FlowSimple and its providers a worldwide, non-exclusive, limited license to host, copy, transmit, display, modify, format, back up, and otherwise process Subscriber Data only as reasonably necessary to provide, secure, support, and improve the Service, comply with law, and enforce these Terms.

The Subscriber represents and warrants that it:

• Has all rights, authority, notices, and consents needed for Subscriber Data and its processing.
• Will not use Subscriber Data in violation of law, third-party rights, confidentiality duties, or these Terms.
• Will not upload unnecessary regulated or highly sensitive information.
• Will maintain any independent copies and records required by law or prudent business practice.

Our Privacy Policy describes how we handle personal information. Subscribers remain responsible for their own privacy notices and compliance concerning customers, leads, employees, contractors, and others whose information they submit.

Do not use the Service for protected health information under HIPAA, payment-card data outside Stripe-hosted fields, classified information, export-controlled technical data, criminal-justice information, or information requiring a dedicated agreement unless FlowSimple has expressly agreed in writing.

You may not, and may not permit another person to:

• Use the Service unlawfully, fraudulently, deceptively, or in violation of another person's rights.
• Submit malware, destructive code, unlawful content, or content that infringes intellectual-property, privacy, publicity, confidentiality, or contractual rights.
• Harass, threaten, exploit, discriminate against, unlawfully surveil, or send spam to another person.
• Upload complete card numbers, card security codes, government account credentials, or other data the Service is not designed to receive.
• Gain or attempt unauthorized access or bypass role, billing, rate, seat, storage, security, or technical controls.
• Probe, scan, or test vulnerabilities without prior written authorization, or interfere with availability or another user's access.
• Scrape or use automation except through authorized interfaces, or reverse engineer, decompile, copy, frame, mirror, or create derivative works except where law prohibits restriction.
• Resell, sublicense, timeshare, or operate the Service as a service bureau without a written agreement.
• Use the Service or its output to develop or train a competing product or general-purpose AI model.
• Falsify estimate acceptances, signatures, payment records, work records, or identities.

The Service relies on providers such as Stripe, hosting and database platforms, UploadThing, email services, geocoding and mapping services, browser push services, authentication infrastructure, and user-selected applications. Their services are governed by their own terms and privacy policies.

We do not control and are not responsible for third-party services, payment or telecommunications networks, internet providers, or their acts, availability, accuracy, security, or changes. We may replace a provider or alter an integration when reasonably necessary to operate the Service.

Address suggestions, coordinates, routes, travel times, schedules, and map links may be incomplete, delayed, or inaccurate. They are conveniences and must not be the sole basis for emergency response, safety-critical routing, legal property descriptions, utility locating, or other high-risk decisions. Users must verify destinations, site conditions, access instructions, and safe travel.

You authorize transactional and service communications needed to operate your account, including verification, security, invitation, estimate, billing, trial, subscription, and support messages. Browser push is optional and delivery is not guaranteed. Subscribers are responsible for the legality and consent basis of communications they send to customers or team members.

Each eligible new workspace receives a 30-day full-feature trial without a payment card. The trial begins when the workspace is created, not when it is first used. Unless a paid subscription begins before expiration, the workspace may become read-only when the trial ends.

Trial eligibility is generally limited to one trial per business. We may modify, revoke, or refuse trial access in cases of abuse, duplication, fraud, or legal or security risk. Trial access has no cash value and is not transferable.

The monthly subscription is $20 USD for the Owner account plus $10 USD for each additional purchased seat. Every subscribed workspace receives the same product features; there are no feature tiers. Taxes are additional where applicable.

The Owner occupies the required first seat. Active Managers and Crew, plus pending invitations, count toward purchased seats. Removing or deactivating a person does not automatically reduce the billed quantity. Prices may change for future billing periods after legally required notice, and you may cancel before a new price takes effect.

Paid subscriptions renew automatically each month until canceled. By subscribing, you authorize FlowSimple and Stripe to charge the selected payment method for recurring fees, seat adjustments, prorations, and taxes shown at Checkout or in the billing flow. You must maintain a valid payment method and accurate billing information.

If payment fails, Stripe or FlowSimple may retry it, request updated payment information, show a persistent warning, limit protected writes, or place the workspace in read-only status. Stripe-hosted Checkout and Customer Portal process payment details; FlowSimple does not store complete card numbers or security codes.

Seat increases take effect only after Stripe confirms the update and may create a prorated charge for the current period. A guided invitation flow may include a seat increase, but the billing update must succeed before the invitation is created.

Seat decreases take effect at the next monthly renewal and cannot be scheduled below active users plus pending invitations. They do not create a retroactive credit or partial-period refund. The Owner must request a reduction explicitly.

Fees exclude sales, use, excise, withholding, and similar taxes unless Checkout states otherwise. The Subscriber is responsible for applicable taxes other than taxes based on FlowSimple’s net income. FlowSimple’s configurable tax fields for estimates and jobs are business tools, not tax advice; Subscribers are responsible for their own customer-transaction tax obligations.

The Owner may cancel through the Stripe Customer Portal opened from Billing. Cancellation ordinarily takes effect at the end of the current paid month. Access remains available through that date and the workspace may become read-only afterward. Uninstalling the PWA, ceasing use, removing users, or allowing a payment method to expire does not cancel a subscription.

Fees are refundable only as stated in our Refund and Cancellation Policy or as required by law. Cancellation does not itself create a refund or credit. Billing assistance is available at billing@flowsimple.co.

We may immediately suspend or restrict access when reasonably necessary to address a security incident, fraud, abuse, nonpayment, legal or provider requirement, material threat, or material breach. When practicable, we will provide notice and an opportunity to cure. We need not restore access while the underlying issue remains unresolved.

These Terms begin when first accepted or used and continue until terminated. You may stop using the Service subject to cancellation and payment duties. We may terminate for material breach, unlawful use, repeated nonpayment, security risk, discontinued operation, or another lawful reason, with reasonable notice where practicable.

After trial expiration, cancellation, suspension, or termination, a workspace may become read-only. Billing, account security, and export functions may remain available. An authorized Owner may request deletion through support@flowsimple.co. We may retain billing, tax, audit, security, backup, dispute, and legal records as described in the Privacy Policy and are not required to retain Subscriber Data indefinitely. Provisions that by nature should survive termination remain in force.

FlowSimple and its licensors own the Service, software, interfaces, documentation, designs, trademarks, and related intellectual-property rights. Subject to these Terms and applicable payment, we grant the Subscriber a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the subscription term to use the Service for internal business operations. No other rights are granted.

If you provide feedback, you grant FlowSimple a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation, provided we do not publicly identify you as its source without permission. We may create and use aggregated or de-identified information for security, analytics, benchmarking, improvement, and operations when it cannot reasonably identify a Subscriber or individual, and we will not attempt to reidentify it except as permitted by law.

Each party will use reasonable care to protect the other’s nonpublic information that is identified as confidential or should reasonably be understood as confidential, and will use it only to perform or receive the Service, exercise rights, or meet obligations under these Terms.

Confidential Information excludes information lawfully known without restriction, independently developed, lawfully received from another source without duty, or made public without breach. Legally compelled disclosure is permitted with notice where lawful and reasonable assistance at the other party’s expense.

We may add, modify, replace, or discontinue features and will provide reasonable notice before materially reducing core paid functionality when practicable. We may perform maintenance and urgent security work without advance notice. Unless a separate written service-level agreement applies, we do not guarantee continuous, uninterrupted, error-free, or delay-free operation.

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” FlowSimple disclaims all express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, and warranties arising from course of dealing or usage of trade.

We do not warrant that the Service is suitable for a particular trade, contract, tax, employment, recordkeeping, safety, or legal requirement. You are responsible for reviewing output, maintaining appropriate backups, and applying professional judgment. Some exclusions may not apply where prohibited by law.

To the maximum extent permitted by law, FlowSimple and its affiliates, licensors, personnel, and providers will not be liable for indirect, incidental, special, exemplary, consequential, or punitive damages; lost profits, revenue, business, goodwill, or anticipated savings; data loss or unavailability; business interruption; substitute services; or claims arising from a Subscriber’s customer relationship, even if advised of the possibility.

Their total aggregate liability arising from the Service or these Terms will not exceed the greater of $100 USD or the fees paid or payable by the Subscriber during the 12 months before the event giving rise to liability.

The exclusions and cap apply under any theory and even if a remedy fails of its essential purpose. They do not limit liability that cannot lawfully be limited, including fraud or willful misconduct where applicable law prohibits limitation.

To the extent permitted by law, the Subscriber will defend, indemnify, and hold harmless FlowSimple and its affiliates, personnel, licensors, and providers from third-party claims, damages, judgments, penalties, costs, and reasonable legal fees arising from Subscriber Data; the Subscriber’s services, estimates, work, customers, employment practices, taxes, or communications; a violation of law, third-party rights, or these Terms; or unauthorized or negligent use by its users.

We will provide reasonable notice and cooperation at the Subscriber’s expense. A settlement may not admit fault by or impose obligations on FlowSimple without our written consent. We may participate with counsel of our choice at our expense.

These Terms are governed by Michigan law and applicable federal law, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before filing a claim, each party will give written notice describing the dispute and allow 30 days for good-faith informal resolution, except when immediate injunctive relief is reasonably necessary. Legal actions must be brought exclusively in the state courts located in Oakland County, Michigan, or the United States District Court for the Eastern District of Michigan, and each party consents to their jurisdiction and venue.

These Terms, the Privacy Policy, the Refund and Cancellation Policy, and any order or written addendum accepted by both parties are the entire agreement concerning the Service and supersede prior discussions on that subject. The Subscriber may not assign these Terms without consent except with a merger or sale of substantially all relevant assets where the assignee agrees in writing. FlowSimple may assign them in a financing, merger, acquisition, reorganization, or asset sale.

Neither party is liable for delay caused by events beyond reasonable control, except that payment for Service already provided remains due. If a provision is unenforceable, it will be modified only as necessary and the rest remains effective. Waiver must be in writing and is not continuing. Headings are for convenience, “including” means without limitation, electronic records may serve as originals where law permits, and no third party may enforce these Terms.

We may update these Terms for changes in law, the Service, pricing, security, or business practices. The current version will be posted at flowsimple.co/terms. For a material change, we will provide advance notice where reasonably practicable and required. Changes will not retroactively increase payment obligations for a completed billing period. Continued use after the effective date constitutes acceptance; otherwise, you must stop use and cancel before then.

Support: support@flowsimple.co
Billing and cancellation: billing@flowsimple.co
Legal notices: legal@flowsimple.co

We may send notices to the Owner email, through the Service, or by posting an updated notice on flowsimple.co. The Subscriber must keep Owner and billing contact information current.